Knowledge Base

← Customer Feedback for Church Office Online
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  1. Accounts & Billing

    1. Can I change the billing cycle or recurring payments to quarterly?
    2. How can I view and print past billing invoices for my account?
    3. How do i cancel my account?
    4. How do I cancel my account?
    5. How do I change my billing address or information on my invoice?

  2. Admin

    1. Can each Church Membership Online user change their own login and/or password?
    2. Can I change the setting for how many times a person visits before their record is counted?
    3. How can I disable contributions from being viewable on the dashboard?
    4. How can I place our calendar in Church Office Online to our website?
    5. How can we add baptisms, marriages, funerals that will correlate with the individual records?

  3. Attendance

    1. How can I create and print attendance reports showing who was present at services, events, or counseling sessions?
    2. How can I quickly enter visitors and then view them?
    3. How do I print mailing labels for those who did not attend church last Sunday?
    4. How do you Edit Attendance Records?
    5. How do you set up individual small group / Sunday School classes and track attendance?

  4. Church

    1. Can a person change their contributions in me.churchmembershiponline.com?
    2. Can a person print some of the reports in me.churchmembershiponline.com?
    3. Can files be attached to Individual records?
    4. Can I have the same email address listed for more than one person in the main program?
    5. Can I record salvations, and how do I use the Custom Fields to do it with?

  5. Contact Info

    1. What is your (Church Office Online) mailing address?

  6. Contributions

    1. Can contributions be entered for a household rather than an individual?
    2. Does the contribution report print archived records with contributions in a given year?
    3. How can we print Contribution statements for a previous year?
    4. How can we print our members contribution statements?
    5. How do I add categories like Building Fund and Love Offerings to Contribution Categories?

  7. Dashboard

    1. How can I get my program to generate a map of my congregation?
    2. What do I need to do to make the Congregation Map on the Dashboard work?
    3. Why is the Congregation Map not working?

  8. Data Security and Backups

    1. Data Import Instructions
    2. Do you have a restore feature?
    3. How can we depend on your company in terms of disaster recovery?
    4. How confidential is the individual access program?
    5. How do I import my old data into Church Office Online?

  9. MailChimp

    1. How do I start using MailChimp?
    2. How do I use Mail Chimp for my Mass Email?
    3. What does synchronizing my Church Office Online account with MailChimp do?

  10. Mobile

    1. How do I start to use the Me.ChurchMembershipOnline.com Individual Access Program?
    2. I am having difficulty logging in from an iPhone. Should this be done through the browser, or is there a special app?

  11. Reports

    1. Can members in the database be 'assigned' to specific groups (i.e. guest, member, staff, etc.) and can reports then be made on those groups?
    2. How can I change "Federal Tax ID" to NZ Charities Commission in the Individual Cont Report?
    3. How can I make custrom address labels?
    4. How do I create a custom church directory?
    5. How do I get the Attendnace Report and Charts to print a report?

  12. Support

    1. Can I have our data imported during the Trial?
    2. How do I clear my Browser cache?
    3. Is there a Church Membership Online app for iPad?
    4. Is there a Church Membership Online app for iPad?
    5. What are the instructions for the data import service?

  13. All articles

    1. Can a person change their contributions in me.churchmembershiponline.com?
    2. Can a person print some of the reports in me.churchmembershiponline.com?
    3. Can contributions be entered for a household rather than an individual?
    4. Can each Church Membership Online user change their own login and/or password?
    5. Can files be attached to Individual records?

Knowledge Base and Helpdesk

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