Knowledge Base

← Customer Feedback for Church Office Online

  1. Accounting →

    1. Is there Accounting Functionality?

  2. Accounts & Billing →

    1. Can I change the billing cycle or recurring payments to quarterly?
    2. How can I view and print past billing invoices for my account?
    3. How do i cancel my account?
    4. How do I cancel my account?
    5. How do I change my billing address or information on my invoice?

  3. Admin →

    1. What is Multi-Church Access?
    2. What are the Access Levels?
    3. Can each Church Membership Online user change their own login and/or password?
    4. How do I set a Member Type to Default to Attender?
    5. How do I change a user or my password?

  4. Attendance →

    1. How can I create and print attendance reports showing who was present at services, events, or counseling sessions?
    2. How can I quickly enter visitors and then view them?
    3. How do I add attendance for a ministry like Sunday School?
    4. How do I print mailing labels for those who did not attend church last Sunday?
    5. How do you Edit Attendance Records?

  5. Calendar →

    1. How can I remove the pop-up window for New Calendar?
    2. How do you enter or edit Room Categories or Church Resources for the Calendar?
    3. How do you delete an Event or Meeting from the Calendar?

  6. Child Check-In →

    1. How do I add a user for maintaining church check-in?
    2. How much does the Check-In program cost?
    3. Dymo Label Printer Information
    4. How do you save printer preference for Windows?
    5. Is there a way to print a report of which children are checked in to each class?

  7. Church →

    1. Can a person change their contributions in me.churchmembershiponline.com?
    2. Can a person print some of the reports in me.churchmembershiponline.com?
    3. If I have a family with mom, dad and four kids, if I enter the kids names for directory purposes I now have created 6 active records. Is that correct?
    4. What is an Active Record?
    5. Can files be attached to Individual records?

  8. Contact Info →

    1. What is your (Church Office Online) mailing address?

  9. Contributions →

    1. How do I create an Envelope Numbers report?
    2. How can I print a list of all Envelope Numbers for our members?
    3. Can contributions be entered for a household rather than an individual?
    4. What is a valid envelope number?
    5. Does the contribution report print archived records with contributions in a given year?

  10. Dashboard →

    1. How can I get my program to generate a map of my congregation?
    2. Why is my Congregation Map not generating a map?
    3. What do I need to do to make the Congregation Map on the Dashboard work?
    4. Why is the Congregations Maps feature not working in my program?
    5. Why is the Congregation Map not working?

  11. Data Security and Backups →

    1. Data Import Instructions
    2. Do you have a restore feature?
    3. How can we depend on your company in terms of disaster recovery?
    4. How confidential is the individual access program?
    5. How do I import my old data into Church Office Online?

  12. Individual Access →

    1. How do you activate/enable Individual Access?

  13. MailChimp →

    1. How do I start using MailChimp?
    2. How do I use Mail Chimp for my Mass Email?
    3. How do I delete Sub List I created in the Mass Email program?
    4. Can names be added on a list in MailChimp that is not on the churchofficeonline side?
    5. Is the sync feature a one time event when you set up a new list, or does it continue to sync records between the two accounts?

  14. Mobile →

    1. How do I start to use the Me.ChurchMembershipOnline.com Individual Access Program?
    2. I am having difficulty logging in from an iPhone. Should this be done through the browser, or is there a special app?

  15. Online Giving →

    1. I enter my Vanco Client ID, User ID and Password but it will not download our church transactions, what am I doing wrong?

  16. Reports →

    1. Can members in the database be 'assigned' to specific groups (i.e. guest, member, staff, etc.) and can reports then be made on those groups?
    2. Why is a household not showing up on your directory?
    3. How can I change "Federal Tax ID" to NZ Charities Commission in the Individual Cont Report?
    4. How can I make custrom address labels?
    5. How do I create a custom church directory?

  17. Support →

    1. Can I have our data imported during the Trial?
    2. How do I clear my Browser cache?
    3. Is there a Church Membership Online app for iPad?
    4. Is there a Church Membership Online app for iPad?
    5. What are the instructions for the data import service?

  18. All articles →

    1. Can a person change their contributions in me.churchmembershiponline.com?
    2. Can a person print some of the reports in me.churchmembershiponline.com?
    3. Can contributions be entered for a household rather than an individual?
    4. Can each Church Membership Online user change their own login and/or password?
    5. Can files be attached to Individual records?

Feedback and Knowledge Base

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