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← Helpdesk

  1. Can a person change their contributions in me.churchmembershiponline.com?

  2. Can a person print some of the reports in me.churchmembershiponline.com?

  3. Can contributions be entered for a household rather than an individual?

  4. Can each Church Membership Online user change their own login and/or password?

  5. Can files be attached to Individual records?

  6. Can I change the billing cycle or recurring payments to quarterly?

  7. Can I change the setting for how many times a person visits before their record is counted?

  8. Can I have our data imported during the Trial?

  9. Can I have the same email address listed for more than one person in the main program?

  10. Can I record salvations, and how do I use the Custom Fields to do it with?

  11. Can members in the database be 'assigned' to specific groups (i.e. guest, member, staff, etc.) and can reports then be made on those groups?

  12. Data Import Instructions

  13. Do you have a restore feature?

  14. Does the contribution report print archived records with contributions in a given year?

  15. How can I add a new country to the pull down list for individual and household records?

  16. How can I change "Federal Tax ID" to NZ Charities Commission in the Individual Cont Report?

  17. How can I create and print attendance reports showing who was present at services, events, or counseling sessions?

  18. How can I disable contributions from being viewable on the dashboard?

  19. How can I get my program to generate a map of my congregation?

  20. How can I make custrom address labels?

  21. How can I place our calendar in Church Office Online to our website?

  22. How can I quickly enter visitors and then view them?

  23. How can I scan in records into my account?

  24. How can I view and print past billing invoices for my account?

  25. How can we add baptisms, marriages, funerals that will correlate with the individual records?

  26. How can we depend on your company in terms of disaster recovery?

  27. How can we print Contribution statements for a previous year?

  28. How can we print our members contribution statements?

  29. How confidential is the individual access program?

  30. How do I access archived records?

  31. How do I add a person to an exsiting household?

  32. How do I add categories like Building Fund and Love Offerings to Contribution Categories?

  33. How do I add Households and Individuals to Church Membership Online?

  34. How do I Add Ministries, Send Emails, Add Attendance, Use the Calendar and print Reports?

  35. How do I add ministries, take attendance, post to the calendar, and print reports?

  36. How do I add poeple to a an already created ministry?

  37. How do i cancel my account?

  38. How do I cancel my account?

  39. How do I change an individual to household?

  40. How do I change my billing address or information on my invoice?

  41. How do I change the contact person for our Church Office Online account?

  42. How do I change the log on from someone who is no longer working here to me?

  43. How do I clear my Browser cache?

  44. How do I create a custom church directory?

  45. How do I create a Voting Member List?

  46. How do I delete a duplicate record when a person has been entered twice?

  47. How do I Delete Contributions for and Individual?

  48. How do I delete contributions from a deleted Individual record?

  49. How do I edit a contribution already entered?

  50. How do I enter contributions into the program?

  51. How do I find out how many active records I have that count towards our account level?

  52. How do I get the Attendnace Report and Charts to print a report?

  53. How do I get the Data Export to open on my MAC using Numbers, if I don't have Exce?

  54. How do I Import my Church Office Online Contacts into Gmail?

  55. How do I Import my Church Office Online Contacts into Outlook?

  56. How do I import my old data into Church Office Online?

  57. How do I locate the contributions history of a member I deleted?

  58. How do I make payment for my account?

  59. How do I make payment to Church Office Online for service?

  60. How do I manage or edit an existing Custom Field?

  61. How do I print a report of individuals that gave money to a specific category?

  62. How do I print a report?

  63. How do I print a summary report on contributions for individuals?

  64. How do I print mailing labels for large and small groups?

  65. How do I print mailing labels for those who did not attend church last Sunday?

  66. How do I print off year end contribution reports for my churches?

  67. How do I produce a report of First Time Visitors whose record was just entered last week?

  68. How do I remove an individual from a household but retain their individual record?

  69. How do I run a contribution reports in the new CMO?

  70. How do I select to be auto billed?

  71. How do I send a Mass Email?

  72. How do I start adding members and ministries?

  73. How do I start to use the Me.ChurchMembershipOnline.com Individual Access Program?

  74. How do I start using MailChimp?

  75. How do I upgrade my account?

  76. How do I use Mail Chimp for my Mass Email?

  77. How do I use the Envelope Contributions Feature?

  78. How do I use the Pledge Management feature?

  79. How do we add organizations contributions to the database?

  80. How do we add our country to the pull-down list for Individual and Household records?

  81. How do we establish multible user accounts for office staff?

  82. How do you correct a household where the husband and wife have two different last names but the wife’s last name is listed in the directory?

  83. How do you Edit Attendance Records?

  84. How do you set up individual small group / Sunday School classes and track attendance?

  85. How do you view Archived records and then Un-Archive a record?

  86. How much down-time can I expect?

  87. How much extra does it cost for our church to use Me.ChurchMembershipOnline?

  88. How safe is our church’s data?

  89. How secure is Me.ChurchMembershipOnline?

  90. How secure is our church’s data?

  91. How should I enter a company or business into Church Membership Online?

  92. I am having difficulty logging in from an iPhone. Should this be done through the browser, or is there a special app?

  93. I am still using the trial. How can I start and pay for an account?

  94. I am trying to add general attendance and it doesn't save, what am I doing wrong?

  95. I am trying to add individual attendance and it doesn't save, what am I doing wrong?

  96. I am trying to run a first time visitors report and I'm getting nothing, what sould I do?

  97. I can not seem to be able to send an email, there isn't a place to put text.

  98. I can't upload a piture to my program.

  99. I received a failed payment notice, what happened?

  100. If I change the name of a person will it still retain their contribution records?

  101. If I choose to take attendance usign "Add Household Attendance" how can mark one person as not attending?

  102. If I have a problem signing in to Me.ChurchMembershipOnline who should I contact?

  103. If some is in the system as an indiviudal can you make them into a household?

  104. If we were to leave church office online, would we have access to our records?

  105. In me.churchmembershiponline.com will a person be able to see or change records of other individuals?

  106. In the 60 day trial, do we get to experience full functionality?

  107. Is it important to keep track of contributions of those who only attend once or twice a year?

  108. Is our church’s data backed up?

  109. Is there a Church Membership Online app for iPad?

  110. Is there a Church Membership Online app for iPad?

  111. Is there a data export feature so we can save our data?

  112. Is there a limit to how many custom fields you can have?

  113. Is there a secure way for our church members to view what contributions they have made?

  114. Is there a way a person can be taken off the Online Church Directory?

  115. Is there a way for members to update or correct their own records?

  116. Is there a way to identify records that may have been archived, but have a contribution entry in the current year?

  117. Is there any way just to see all the raw data in this program?

  118. Is there data import service available?

  119. Is there text messaging service available?

  120. Me.ChurchMembershipOnline.com Individual Access Program

  121. Me.ChurchMembershipOnline.com Individual Access Program

  122. My Website Plug-In is not working in website?

  123. Pages Not Displaying Correctly

  124. Using me.churchmembershiponline.com what can an Individual view and change in their record?

  125. Visitors Report

  126. What are the different user role access levels, their definitions and limits?

  127. What are the instructions for the data import service?

  128. What do I need to do first to set the program up?

  129. What do I need to do in order to start adding Individual contributions?

  130. What do I need to do to make the Congregation Map on the Dashboard work?

  131. What does synchronizing my Church Office Online account with MailChimp do?

  132. What does the IRS require of churches for End of Year Contribution Statements?

  133. What happens at the end of my trial?

  134. What happens to my data if I was to cancel my account?

  135. What is an Active Record

  136. What is the best way to print off part of a page in my program?

  137. What is the best way to search for an individual in our church program?

  138. What is the best way to start adding Individuals?

  139. What is the difference between General and Individual Attendance?

  140. What is your (Church Office Online) mailing address?

  141. What Member Type is the best to use for Non congregation companies & people?

  142. What user role level would be appropriate for the church secretary/office manager?

  143. Where can I find out about the different user access levels?

  144. Where do I enter our church's Federal Tax ID number?

  145. Which “Member” types do not count toward my account level cost?

  146. Which “Member” types do not count toward my account level?

  147. Who has Access to Counseling Session Notes?

  148. Why am I not able to use the print icon to print a report from my MAC?

  149. Why am I unable to log into my account?

  150. Why are my labels not printing right, the alignment is not right?

  151. Why are my uploaded photos blurry in our church directory?

  152. Why are some names not appearing in the Church Directory report?

  153. Why are some people not showing up in the Church Directory and/or Directory List?

  154. Why did I get an invoice?

  155. Why do some children's names not appear under the parent's name?

  156. Why do some records not appear in the Directory List?

  157. Why is the Congregation Map not working?

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